Mysticmuse is a Beauty Brand established in 2024, providing comprehensive product solutions at an affordable price.
Breathe – It happens to the best of us! Here’s what you need to do – Step 1: Click on Forgot Password Step 2: Enter your registered email ID or Phone number Step 3: Check for the OTP in your inbox or on your phone Step 4: Login temporarily using the password reset link/ OTP Step 5: Pick a new password
Here’s what you need to do: Step 1: Go to Account > Address > Billing address. Step 2: Under Billing address, select the edit option .Step 3: Enter the new billing address and save
Step 1: Go to Account > Address > Billing address Step 2: Under Billing address, select the edit option Step 3: Enter the new id/number and save
You can share your feedback under Orders > Ratings & Reviews. Alternatively, you can share your feedback here.
You can Directly chat with us on WhatsApp or Write to us at info@Oreally.Com with anything that’s on your mind. We are all ears for you!
Yes, it is possible. After you select your first product, add it to the cart and continue to shop for other products you need. You can check out for payment once you’ve finished shopping!
If you’re stuck and the answers here aren’t enough, feel free to reach out to us at info@Oreally.Com. For more help, you may check out our policies here
Unfortunately, you can’t cancel your order once the product has been shipped. For more help, you can check out our policies here.
Uh-oh, sure you want to cancel? If yes, here’s what you need to do : Step 1: Go to Account > Orders Step 2: Initiate Cancellation request and wait for the request to be confirmed For more help, you may check out our policies here
We recommend you place a new order for the same product with a changed quantity.
To use your discount codes, copy and paste the code when you reach the payment and checkout section. Feel free to reach out to us at support@inmysticmuse.in in case of any queries.
Thank you for your interest! Currently, we do not offer international shipping.
Yes, you can often place orders over the phone
To contact customer support, visit Contact us
You can cancel before the order is dispatched, but not after it’s out for delivery.
Return or replacement requests for any order should be raised within 10 days of receiving the product. However, in case of damaged, missing, empty packages, or wrong products, a request should be raised within 2 days of receiving the product. To know more, you may check out our policies here.
Here’s what you need to do: Go to Account > Orders. Step 2: Select the order you’d like to replace. Step 3: Click on Replace and enter the reason
Here’s what you need to do : Go to Account > Orders Step 2: Select Modify order and edit the product you’d like to replace Step 3: Click on replace and enter the reason; wait for the request to be accepted For more help, you may check out our policies here.
For prepaid orders, the amount will be refunded to your account in 15 working days. In case you chose cash on delivery, the amount will be added to your Spoters account within 15 days. For more help, you may also check out our policies here.
The refund policy varies basis the mode of payment. Spotters: 1 – 2 Business days Debit card: 7 – 9 Business days Credit card: 10 – 15 Business days NEFT: 4 Working days Wallets: 7 – 9 Working days If you have not received the refund within the stipulated time or have any queries, please contact your bank to know the status of the transaction.
To check your refund status, go to Orders > Refund status. Feel free to reach out to us at info@Oreally.Com in case of any queries.
If an order is placed using a gift card as a mode of payment then a refund will be credited in the form of Spotters in your account. To know more, you may check out our policies here..
We accept multiple modes of card, cash, or wallet payments. You may glance through the list under Payments in your account and choose to pay through your preferred medium.
Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48 hours, your order will automatically be confirmed by our system & confirmation will be sent to you through email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement. Be rest assured that your amount will be refunded to you in case of a failed order transaction
Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48 hours, your order will automatically be confirmed by our system & confirmation will be sent to you through email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement. Be rest assured that your amount will be refunded to you in case of a failed order transaction
Here’s what you need to do : Step 1: Go to Account > Settings > Payments Step 2: Under Payments, add your bank details and save
Yes, here’s what you need to do : Step 1: Go to Account > Address > Billing/Shipping address Step 2: Select the edit option under the address you’d like to change Step 3: Enter the new address and save
You may request for change of address as long as the order is not packed and ready for shipment. Here’s what you need to do : Step 1: Go to Account > Address > Billing/Shipping address Step 2: Select the edit option under the address you’d like to change Step 3: Enter the new address and save Products are shipped in 2-3 working days. For more help, you may also check out our policies here.